Refund policy

At House of Hamsa, we carefully inspect every piece before dispatch. If something isn't right, we want to make it easy to fix.

Returns

You may request a return within 3 days (72 hours) of delivery for a refund.

To be eligible, the item must be unused, unworn, unwashed and free of stains or odours, with all original tags and packaging intact.

How to Request a Return

Email info@houseofhamsa.store within 3 days of delivery with your order number and the reason for return. Once approved, we'll arrange a reverse pickup from your address, subject to courier serviceability. If your PIN code isn't serviceable for pickup, we'll ask you to self-ship, and we'll reimburse standard courier charges.

Return Shipping Fee

A return shipping fee of ₹150 is deducted from your refund. This fee is waived in case of a wrong or damaged item.

Refunds

Once your return reaches us and passes inspection, your refund will be processed to the original payment method within 5-7 business days, less the return shipping fee where applicable. Original shipping charges, including Express charges, are not refundable.

Exchanges

We offer free exchanges if you received the wrong product or a damaged product.

Size exchanges are available within the same 7-day window, subject to stock availability; the ₹150 shipping fee applies.

Damaged or Incorrect Products

Email us within 3 days of delivery with your order number and clear photographs of the item and packaging. For missing-item claims, a continuous, uncut unboxing video beginning before the parcel is opened is required.

Cancellations

Orders can be cancelled any time before dispatch for a full refund. Custom and made-to-order pieces cannot be cancelled once production has begun.

Contact Us

Email: info@houseofhamsa.store

Our team aims to respond within 1-2 business days.